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Google Workspace

Google Workspace
Formerly G Suite

Overview

What is Google Workspace?

Google Workspace enables teams of all sizes to connect, create and collaborate. It includes productivity and collaboration tools for work: Gmail for custom business email, Drive for cloud storage, Docs for word processing, Meet for video and voice conferencing, Chat…

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Awards

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Reviewer Pros & Cons

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Pricing

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Business Starter

$6

Cloud
per user/per month

Business Standard

$12

Cloud
per user/per month

Business Plus

$18

Cloud
per user/per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://workspace.google.com/pricing.ht…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $6 per month per user
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Product Demos

Google Workspace Macro Converter Add-On

YouTube

See what’s new in Google Workspace

YouTube
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Product Details

What is Google Workspace?

Google Workspace enables teams of all sizes to connect, create and collaborate. It includes productivity and collaboration tools for work: Gmail for custom business email, Drive for cloud storage, Docs for word processing, Meet for video and voice conferencing, Chat for team messaging, Slides for presentation building, and shared Calendars.


Google Workspace Competitors

Google Workspace Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Google Workspace starts at $6.

Microsoft 365 and Zoom are common alternatives for Google Workspace.

Reviewers rate Usability highest, with a score of 9.1.

The most common users of Google Workspace are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(989)

Attribute Ratings

Reviews

(1-25 of 67)
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Score 10 out of 10
Vetted Review
Verified User
Google Work area is considerably more than simply email. Additionally, it includes a number of useful apps and features. Our teams can connect, work together, and create with Google Workspace. Work productivity and collaboration tools are included: Shared Calendars, Drive for cloud storage, Docs for word processing, Meet for video and voice conferencing, Slides for presentation creation, and Gmail for custom business email are all available.
  • maximize productivity
  • collaborate in realtime
  • filters to organize your email
  • n/a
  • n/a
  • n/a
Google Workspaces helps you to synchronize every single inbox into one space and then organize it by filters or labels but sometimes it's time-consuming because it needs you to move the unto different applications depending on what you're working on instead of spending it on finishing your tasks that needs to be done that day.
Russ Michaels | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Reseller
I use it on a daily basis for myself and my business, I also use it for my family and resell it to clients. It is primarily used as a secure business email solution and cloud storage. I find it preferable and more secure than Office 365, and easier to manage.
  • secure email
  • domain alignment
  • anti-spam
  • cloud storage
  • customer support (terrible)
  • Partner support (realy really terrible)
  • downloading mail from external sources
I used to love it back when it was google apps and gsuite, except for the partner support (PPS) which has always been absolutely diabolical and incompetent. PPS cannot be contacted by phone at all, only ticket, and it takes them weeks or months to reply to every email. It is the worst support I have ever experienced in my opinion. The tech support used to be good, but now that has gone downhill as well. They have obviously outsourced that to ..., and the support are now completely incompetent (I feel) as a result and have no idea how Google Workspace even works. This is now the case for all Google services it seems. When you contact support, you don't expect to end up providing support to them and having to explain to them how their own product works, but that is exactly what I end up doing because they are so useless. As is typical for outsourced support, you usually get nonsense replies and have to repeat the issue 10 times and tell them to read the email properly over and over again before you get any reply that is actually related to your question.
Score 8 out of 10
Vetted Review
Verified User
We migrated to Google Workspace primarily for email. We initially provided our own email services which is more difficult that it sounds and generally more trouble than it is worth for a small company. Dealing with spam, poor IP address reputation, and deliverability are all very difficult to control, especially when using a cloud provider where your email reputation might depend on your neighbour in the same IP block. When we used our own email servers we often had deliverability issues when sending mail to Gmail and Live email addresses. We were also always worried that our server might turn into an open relay for spam mail.

Since we have moved to Google Workspace, non of those things are even a thought anymore. Email is delivered reliably and we get the same spam protection offered by Gmail. We can also setup user management for our company and our clients and we have access to all of the security features we need to prevent data loss or unauthorized data access.
  • Google's service integration is seamless. Sharing files and documents with team members and clients couldn't be simpler. We can limit file sharing and access as needed.
  • As expected, Google Workspace integrates perfectly with Android phones allowing for a seamless mobile experience. Integration with iOS is also good.
  • Spam protection is second to none. I cannot remember ever finding a spam message in my inbox!
  • Google has a good reputation for email deliverability making it less likely your outbound mail ends up in someone's spam folder.
  • Google Workspace allows you to host multiple domains and alias domains on your account.
  • There is a robust set of tools to allow routing of mail to different mailboxes.
  • Collaboration is so easy with Workplace. Real time editing of documents is flawless. When chatting with collaborators, I can see their changes as they make them with no delay.
  • Pricing is a little bit higher than other services
  • The cost of each email inbox costs the same whether you want just email or all of the features. For example, we wanted a support email address that we could setup our support desk with. The cost of that added account is the same as the account I use with all of the features.
  • They removed their free tier for small organizations like mine and restricted the free tier from adding new domain names. This was likely due to abuse, but everyone lost the privilege of the free service.
Google Workspace is well suited to companies that need reliability, especially for email. Having access to Google spam filters is probably the best feature Workplace offers. The chances of a phishing email landing in one of our inboxes is practically zero. External emails are also marked as such, so it is harder for a bad actor to impersonate somone from our company and breech security.
Muzaffar Mohammed | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Google Docs is a hub for accessing project documentation, SharePoint, and email. We’ve been able to access what we need from anywhere without worrying about lag or loading times. Gmail is an efficient email service with a simple user interface. Chatting through Google Chat has allowed us to have meaningful conversations without needing to be in the same office space.
  • Easy to share files.
  • Realtime collaborations in documents.
  • Can review the history in G sheets
  • Data storage in cloud
  • Can access data across the globe.
  • Google Meet
  • Google Drive
  • Shared Docs
The cloud service from Google (G-Suite) has a great feature for sharing documents and working/editing them with other people. I've found that it's nowhere near as time-consuming to write copy for my clients by collaborating on the document through G-Suite. [Google Workspace] G Suite is solidly my favorite software for email management. Though it took some work to get used to, being able to mix both personal and corporate mail in one place has made me appreciate its intuitive interface.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We currently use Google Workspace for many purposes. We use Slides for our quarterly presentations. We use Sheets with an extension to sync with our CRM (Copper). We use Docs to draft departmental guides/rulebooks. We use Google Meet for inter-company meetings. We also use Google Drive to store media from Zoom recordings, as well as for future social media posts. And of course we use Google Calendar for each team member's work schedule.
  • Google Calendar...amazing. I don't need to ask team members when they're busy anymore and play this game of bouncing times back and forth. All I need to do is enter their email address and it shows my calendar and theirs side by side and then select the day and time I find that works best for the both of us.
  • I actually prefer Google Meet over Zoom. Zoom bogs down my computer and I find their UI overcomplicated for what it actually does. Google Meet is simple and does practically everything Zoom does without needing to pay any extra money.
  • Sheets integrates with our CRM (Copper) so it's perfect for us. Being able to export information out of our CRM into sheets and then create pivot tables from that data makes our lives a million times better.
  • There's something about Google Docs that feels a bit...flat. Yes, it's a word processor so there's not much one can do but compared to Apple Pages, the aesthetic of Google's templates is very bland.
  • File management is a nightmare in Google Drive. The entire flow feels clunky and it winds up causing an extreme amount of disorganization within our company.
  • I do wish there were an option to download the entire Gsuite into one app, rather than having to download each program onto my mobile device. Since the Gsuite is kind of contained within one browser, the expectation is there for the apps to kind of exist all in one place. Instead, I need to switch from one app to another in order to achieve whatever needs to be done in each app.
Since our company is structured around Google Workspace at the moment, it is well suited for our entire workflow. I do have concerns though, for when it comes time for our company to have our own intranet built and how well the data migration will be from Google Workspace to that intranet that gets built.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Our company is using Google Workspace across the entire organization for email, document storage, shared document creation/collaboration, remote calendar access, and meeting planning. It addresses all of the challenges that come with working in a remote environment with employees and being able to share information and collaborate.
  • Calendar management
  • Document sharing
  • Document creation
  • Team/cross team collaboration
  • Tasks/reminders
  • Email management
  • Shared tasks between users
  • Assigning tasks/reminders to other users
  • Features like charts/presentations in the suite
  • Customized integration with personal Google account
  • Better quality/application for Google Meet
Google Workspace is extremely appropriate for every size/scale business especially if they are remote. The ability to share, collaborate and integrate everything in your email is extremely helpful. I cannot think of a scenario where workspace would not be appropriate, maybe in a company with high level security restrictions.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Google Workspace is being used for full collaboration across the organization. We are also using it for all messaging (Gmail, Chat, Meet) to communicate internal and externally with our employees and customers. Currently, we do not use any MS Office applications to have a better ROI for the organization. It has easy integrations with other SaaS applications that we use.
  • Feature releases
  • Uptime
  • Integration between SaaS programs, like Salesforce
  • Sheet functions and limitations
  • Better Chat integrations to keep up with Slack
  • Redlining in Docs
Google Workspace is a simple to use messaging and collaboration platform that is universal between most electronic devices for ease of use. Platform administrators should feel comfortable with the various enterprise levels of security that can be configured. Extra training is needed for those in Executive Admin type roles in dealing with the Executives that they support.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I use Google Workspace in multiple organizations. First and foremost, Google's mail services are second to none. Organizationally, cloud access to calendars, drive, documents, etc. are a must-have for managing any business or organization. In my current position, our team uses Google Workspace to bring the whole organization together with calendar, room booking, docs, file sharing, etc.
  • Email
  • Calendar
  • Shared docs and files
  • Chat has always been sub-par. We use alternatives.
Google Workspace is a solid choice for organizations of any size. We use it with a team of 250, but I also use it for side projects with small teams and even have an "organization" for my personal email. Because its tools are so ubiquitous and integrated into most any platform, there are very few scenarios in which I wouldn't recommend using it. The only places where I wouldn't see it being appropriate — and I'm completely speculating here — would be if your organization had very strict privacy or security policies.
Mike Calabro | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
I use Google Workspace for my freelance photography business. I started way back in the day when it was called G Suite, over 10 years ago. I started using to host my email using my own domain name for free. I also use the Calendar a lot. It was a good solution to have access across different devices. Workspace still needs improvement.
  • Email host
  • Calendar integration across the entire suit of apps
  • Built in spell check
  • email filtering
  • Google Workspace is terrible if you use any Google nest deceives
  • Most Nest devices will not work if you have a Google Workspace account.
  • Surprisingly, Gmail UI is not the best.
  • Needs improvement with organization of apps (Docs, sheets, etc)
If you are a small business and need a good email host, there are not many other solutions as robust and easy to use as Google Workspace. Having an entire suite of tools that work across all of your devices is definitely a plus. I don't think all of the tools under Google Workspace are as powerful to use as MS Word, and Excel. I do love how well Google Workspace integrates with my android phone. I don't know what I would do without it. But, I also hate Workspace. I have many Nest devices that are crippled because Workspace does not support many of the features. None of my nest cams will work with Workspace. Even the cam on my Nest Hub Max will not work if you have a Workspace account. Same thing with the Nest Thermostat. I had to set up a separate Gmail account to use some of my devices, but this is not a good solution because you will no longer have access to your calendar, email, and added services such as Spotify. It is really sad that Google cripples their Nest devices to customers that actually pay for their services.
June 28, 2021

It Just Works

Andy Abramson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Google Workplace is the central hub for everything we do. Gmail, calendar, forms, docs, sheets, slides, so in essence it replaced Microsoft Office years ago. We like it due to the simplicity of sharing, the ease of use, and the lack of bloated features that never get used. The best thing about it is how many other companies we work with use it, making sharing and scheduling a breeze.
  • Sharing files. Nothing is as easy.
  • Making templates-you just save them that way.
  • Forms that integrate into Sheets for tracking data.
  • Forms should be a bigger play in the mix.
  • Ability to share files via Google Voice.
  • Google Meet integration is needed.
Google Workplace is well suited in a team environment and especially for remote teams. It is even good for the solopreneur. Where it isn't good is with companies that are still working in the old school way of doing things, who have not embraced the cloud approach to work.
Kristi Porter | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I am a solopreneur and use Google Workspace for all kinds of things. First of all, I use the custom domain for my email address. It works so much better through Workspace than the company where I bought my domain. I also use Google Workspace for my work calendar, creating surveys, sharing files (Sheets, Docs, Slides, and Drive), and even for Google My Business. And I occasionally use Google Meet, though I prefer Zoom. It's terrific to have an entire suite of products that works both easily and seamlessly together. I have been very happy with it, and have referred it to others.
  • It's terrific to have a suite of products that is built to work together, rather than having to piece tools together.
  • The email and calendar are the tools I use most often together. I use Gmail through Apple Mail rather than in the browser, and it works great. Also really easy to access and use my calendar.
  • I use the other suite of features both for my own company internally and to share files with clients. Super easy to use and share.
  • I have several Workspace accounts, and it can be kind of annoying to switch between them. For example, if I click in my work email but my Chrome defaults to my personal Workspace, I have to open the file differently or log in and out of the other account.
  • Meet is my least favorite feature. I find it very subpar to Zoom in both ease and picture resolution. It's harder to tell when you're sharing your screen and you can't see comments if you're presenting.
  • Google My Business can be difficult to navigate. I frequently forget where features are and have to hunt around for them.
As a solopreneur with fewer resources, Google Workspace helps me look more professional to peers and clients. It gives me lots of options and is easy to use both internally and externally. Plus, it's affordable! I also use it as a freelancer and contractor for others when they prefer to give me an account/email and let me work as part of a team. And I am also a part-time employee of another small business of about 80 employees, and we use and love it. In all instances, we all receive a lot of value and it is versatile enough to use across all kinds of organizations.
Jordan Harnum | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
It is currently being used across the org. We just got acquired by LeanIX, so we are in the process of moving to Microsoft Office. But my team is still using Google Workspace for the time being. Google Workspace was our main organization/ communication tool that is essential for email, calendar, sheets and docs.
  • Calendar usability - after being able to compare it with outlook, the functionality and smoothness of the google calendar is much better.
  • Email organization - email is easy and simple to use. It is also easy to customize to my liking.
  • Google sheets is more user friendly than Microsoft Excel - it simplifies terms and makes navigation easier.
  • When someone forwards me an email thread, those are pretty hard to decipher because of the way the emails are displayed. This could be improved.
It is well suited for any smaller company needing a suite of communication and collaboration tools. It makes sharing and collaborating with peers across platforms easy. It was perfect for our company's needs. I have heard that moving to Outlook is more of a mature move for a larger company, but honestly I think Google Workspace would function just as well if not better at the enterprise level.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Google Workspace [(formerly G Suite)] internally organization wide for all it has to offer - email, calendar, drive, docs, sheets, slides, meet, voice, etc. By leveraging Google Workspace [(formerly G Suite)] it allows us to have a distributed team with ease and saves us time managing tools and processes, allowing us to focus on our work.
  • Corporate email through GMail
  • User administration is simple and straightforward
  • Full suite of tools with Docs, Sheets, Slides, etc. to get work done with easy collaboration from anywhere
  • Google Voice is an add-on feature rather than being included
  • Authorization of external applications and managing access for them could be easier
  • Meet has improved substantially over the past year, but still not quite up to feature parity with Zoom and others.
Google Workspace [(formerly G Suite)] is especially well suited for managing corporate email, calendars, and documents. Making use of Docs, Sheets, and Slides make it especially easy to collaborate with teammates and the ability to store everything within Drive allows access from anywhere. An active internet connection is required for such operations so working offline is a no go and traditional client apps would be better.
May 12, 2021

A strong contender

Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Google Workspace [(formerly G Suite)] as our primary email, chat/messaging, video call and office productivity system across our organization.

The system provides a robust set of tools making remote work scenarios and collaboration easier than many competing solutions. With strong MS-Office compatibility now available we have dramatically reduced the usage of MS Office in our organization.

We removed many phone extensions from employees who were instead able to communicate using Google’s tools, for a dramatic telephony cost savings.
  • Video meetings and collaboration for teams
  • Quickly searchable document folders (team drives etc) which can reduce the need for traditional file shares
  • Robust and broadly supported email
  • Best in class multi user document collaboration
  • More granular security controls
  • More robust DLP
[Google Workspace (formerly G Suite) is] extremely well suited to startups, small orgs etc with low barrier to entry and many productivity features.
While still useful for larger enterprises, existing larger orgs may find it challenging to migrate to a new solution, particularly if you are a Microsoft-heavy org. Office365 has less barrier to entry for these orgs due to app familiarity of Office, Excel etc. While Google have good alternatives in Docs, Sheets, Slides etc re-training of employees is required and it would be a cultural shift.
Alan Balasundaram | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Google Workspace is used by our entire organization for user management, single sign on, email, office productivity, and shared drive access. We split our usage between full access across engineer, operations, HR, and business development, and partial access for departments such as accounting, and legal. What would typically be done using a series of services (Active Directory, Exchange, SharePoint, NAS) is done through a single product suite.
  • Browser-based email client.
  • Cloud Drive Storage.
  • Google Sheets.
  • Calendar.
  • Management interface is lack luster.
  • Distribution groups.
  • API access to calendar features.
Google Workspace is well suited for startup, small and medium businesses. For very large enterprises managing large users are a granular level becomes next to impossible, and instead policy based controls offered by other competitors are more effective. Workspace provides access to a number of separate product families into a single subscription, which makes it ideal for smaller companies just getting started.
Joysurjya Hagjer | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Google Workspace is used by everyone working at Holidify. It is an integral part of our daily planning, content storage, and data analysis. Being able to access google spreadsheets and documents simultaneously across multiple devices and by multiple users helps in maintaining a cohesive working environment with the current pandemic situation forcing us to adopt a 100% work from home policy. We find it quite easy to use as well and due to google workspace's easy learning curve it becomes easier to onboard interns or new co-workers into our working processes and workflow. The ability to set meetings and reminders via google calendar and the ease with each it integrates into Slack (our official intra-team communication platform) makes it easy such that nobody ever misses an important discussion.
  • Google calendar and google drive [are] integrable with popular communication platforms like Slack making it easy to share spreadsheets, documents, and files. The prompt notifications make it such that nobody misses anything important.
  • Google documents and spreadsheets being [easily] accessible by multiple users across multiple devices makes accessing, edit and [analyzing] data more efficient in terms of time.
  • Google meet is one of the best video conferencing software due to its superior sound quality and ease of access even by third-party users. It is easy to set up meetings and invite users as needed.
  • Support and troubleshooting could be a lot better. Most of the time reading through support does not easily help tackle the issue at hand when trying to learn a new feature or understanding it correctly.
  • Google meet should be [optimized] in terms of internet bandwidth usage and CPU usage when [the] video is turned on. I have mostly noticed an unreasonable spike in CPU usage when using google meet on lower-end devices.
When your work requires constant and effortless document collaboration then I cannot think of anything better than Google Workspace. The seamless experience of creating documents or spreadsheets and being able to share/grant access with as many or as few participants is a gamechanger for an urban working environment.

The pricing could be more flexible especially for organizations that are initially starting out and do not have sufficient funds. More flexible pricing will eventually attract more startups or groups of users to adopt google workspace over its competitors.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Google Workspace throughout the entire organization, primarily taking advantage of Gmail, Drive, and Sites. We use groups to containerize users and control access to resources internally, primarily centering around file access. Since our teams are globally distributed we rely on Google Workspace to be the core of every communication we have, including customer support, sales and meetings. As [a] global workforce, we're able to reliably stay in contact with each other despite the distance that separates us.
  • Simplified sharing and collaboration through Drive and Shared Drives
  • Greatly enhanced advanced functions in Google sheets like macro recording
  • Regular updates and proactive communication around them
  • Out of the box spam filtering
  • SSO and third party app integrations
  • The support team is frustrating to deal with and make you perform redundant troubleshooting tasks at each step of the way
  • Per page permissions on Sites - they had it on classic but removed it on the new sites
  • Need to add mail delegation to admin console so super admins can give managers access to departed staff accounts without having to reset passwords
  • Longer log history - 60 days sometimes doesn't cut it
Google Workspace is ideal for companies of any size and geographic configuration. Their billing structure is easy to understand and it's easy to get set up. All the apps work as soon as you log in so setup is extremely easy especially for companies just signing up or enterprises migrating from on-prem or hybrid setups to a full cloud solution.

If you're a nonprofit you get the core suite for free, which is a huge deal since the cost savings mean any nonprofit can get set up with no risk.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Google Workspace [(formerly G Suite)] is our main email and calendar application across our organization. In addition, we use Google Meet for impromptu and scheduled internal meetings, as well as some external meetings. GMail and Google Workspace was selected as our main email platform largely due to user familiarity and its spam and malicious email filtering. When we have tried alternative email providers, even with security email filtering, we see an increase in unwanted emails.
In addition to these, we also utilize Google Workspace [(formerly G Suite)] as an identity provider for some internal tools using SAML Single Sign On. This, combined with syncing our Google accounts with our internal Active Directory service, allows us to access 3rd party tools securely and quickly.
  • Spam filtering in email
  • Single sign on
  • Calendar events combined with google meet
  • Easy to administer users and applications
  • Numerous plugins and 3rd party applications
  • Easy to use, familiar user experience
  • No dedicated client software as an option
  • Some products come and go quickly, so don't rely on non core products
  • Office applications are good for most, but lack some more advanced options
For most organizations, Google Workspace [(formerly G Suite)] is a great choice. It is easy to implement and only requires a browser to get going. It is also great for customers who are looking for a Windows-less office, as Google Workspace works well on chromebooks and mobile devices, as well as Linux and Mac clients, as it doesn't require client applications.
For customers who are tied into Microsoft's Azure or Windows environments, it is less well suited. This is mostly because many organizations that already use these services can find it easier to use the Microsoft suite of applications that duplicate what Google is offering, with many upgrades for Windows users.
Michelle Messenger Garrett | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
As a one-person shop, I am the only user. I initially started using G Suite/Google Workspace when my email became unmanageable using Outlook. My website developer recommended moving to G Suite. It has simplified managing my email and has solved what had become a major problem for me, as I rely on my email, and of course, there isn't a day that goes by when I'm not using it.
  • Email management: This was the primary reason it was recommended to me. Makes a HUGE difference in how I manage my email. It also allows you to do things the free version won't.
  • Google Docs: I use these more now than I used to. It allows easy collaboration with clients.
  • Google Drive: I use this for not only docs but for sheets - which I'm using more of these days.
  • I think Google could provide more info on how to make the most of the product/app. I'm probably not doing everything I could with it to manage my business.
  • I use the very low-end version, so it works fine for what I need. I guess they could try to convince me to upgrade to the higher version, but I don't see them doing that.
  • I like the video component more than Zoom, so maybe they could market that a little more aggressively.
For email management, which is the primary way I use it, I really like it. Of course, it was hard to shift from what I was using, but once I got used to using G Suite for email, I really liked it. I use it all day every workday and have no real complaints.

I think if you're looking for more than that, you would either need to look at other tools or look at the higher-end version of the G Suite/Workspace.
Matthaniel Cowell | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Right now, we use it to collaborate on documents, tasks, and other things. It's easy to share things between users and makes collaboration easier with team members. Additionally, some of the meeting integration features are handy and easy to use. We generally find Google Workspace easy for people to use, with a familiar layout that many employees are comfortable with.
  • Collaboration of documents and meetings.
  • Good basic MDM for employee management.
  • Great integration with many products and plugins.
  • Documents suite is good, but could be improved on.
  • MDM is very basic, with no real location tracking of devices, for example.
  • Messaging client implementation is confusing and inconsistent.
Google Workspace is well suited in environments that are OS agnostic and require a deep level of collaboration. However, if you are running an exclusive Windows/Microsoft environment, Office 365 might be a bit more appropriate. Google Workspace is all but essential for mass Chromebook management and handles Android MDM quite well, except for some obvious missing features, such as device location tracking from a centralized portal. iOS MDM features could use some improvement.
Jess Johnson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Google Workspace is used across the company. It is our primary email tool. We also use the Drive and various document features (such as Google Docs, Google Sheets, etc.). We integrate it with Slack and many of us have Drive on our local laptops. It helps us to collaborate across departments and externally (with clients and business partners).
  • Realtime collaboration in documents
  • Easy ability to share files
  • Ability to view and recover past version
  • The calendar customization and features are great
  • Email formatting is inconsistent
  • Email doesn't have advanced features like Outlook and Exchange does such as read receipts
  • Now that our company has grown, would like to see better ways to view/manage calendar availability
I think Google Workspace scales easily - it seems easy for our admin to provision new users. However, I wish when we added new employees, their calendars would automatically appear in my list of available calendars. Instead, I have to manually add each person, which led to some misses last year as we brought on a record 20+ new employees. And then seeing availability is also tricky. So I find calendar management less than ideal. Document collaboration is great! I love the ability to collaborate real-time on files, and now that they added the ability to upload/convert Microsoft formats, it's even better.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Google Workspace is used across the entire organization, mainly for email. Gmail is the best provider we have ever used - it is easy, user friendly, and fast compared to the major competitor. Because Workspace is a Google owned product, our domain based emails are used to log into every Google owned service out there, which makes things much easier.
  • User controls
  • Domain based email addresses
  • One login to many websites
  • Should be easier to control what users are / are not able to do
  • Admin dashboard should be easier to use
It is perfect for every business type and solves a lot of needs. From one login to many websites, to closely controlling what employees can access, and best of all - the domain based email service. We use it for our business and recommend it to all of our clients. It beats the pants off Office 365!
Sandro Marc-Charles | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Google Workspace mainly for our email and calendar needs. We previously used another provider that worked well, however as Google products are so widely integrated, the switch to Google Workplace has been a more efficient solution for us overall. Additionally, Google Drive has given us some real time connectivity through documents which we did not have previously.
  • Google Workspace handles email seamlessly. It's always easy to find any email I need with the search and label options.
  • The integration that Google Calendar offers makes creating appointments incredibly easy with other apps like Zoom, Calendly, etc.
  • The set up on mobile devices is easy as it is basically built in on both Android and iPhone. No need for IMAP, POP, SMTP information.
  • From time to time I get an email that requires me to scroll pretty far down in order to reply. I'm sure there's a reason why, but for now it seems random.
  • I do wish that we were grandfathered in to the original price we paid when signing up rather than be subject to price increases.
  • Sharing calendars is not difficult, but the process might seem daunting to some.
Frankly Google Workplace is suited for organizations of 1 to 10,000 and beyond. I understand that much of the same functionality can be had for free with Gmail. However, for the low cost of Google Workspace, it's worth it to have a more professional email that includes your domain. So I suppose the only scenario I can think of where it wouldn't be appropriate is for a business that perhaps very temporary.
Amy Pyles | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Google Workspace allows our team to easily collaborate on documents from any device, any location. It’s extremely user and administrator friendly. We would not have been able to maintain our business operations as seamlessly as we have through the pandemic without Google Workspace. Our entire organization uses it and we share documents & collaborate with our clients and vendors through it.
  • Collaborative documents
  • File storage & management
  • Email
  • Easy video conferencing through Google Meet
  • Easy to use
  • It isn’t accessible by all organizations causing barriers to sharing documents and using the full functionality.
  • Google Meet is handy but doesn’t perform at the level of Zoom.
  • More robust features needed in Sheets to get full team adoption.
Google Workspace is great for teams who need to build presentations and documents together. It provides all major corporate communication and file storage needs for small to medium businesses. It is well suited for digital-first teams that need to be able to work from anywhere, any time.
November 14, 2020

Still the Best

Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Google Workspace across the entire company for all employees. It houses our most used tools, including email, video calls, calendars, document storage, file sharing, and so much more. It makes it easy to onboard and offboard employees since most essential services are linked to a single login in one way or another.
  • Google Workspace is incredibly useful for user management. Automatically assigning licenses or restrictions by organization is particularly great.
  • Google Workspace is reliable. We haven't had a major outage in all the time we've used it.
  • Support is actually pretty good. Calling my ISP or domain registrar is always a pain, as I usually find I know more than them about their own products. Google Support is generally competent with helping people with Google Workspace.
  • Google needs to work on a more consistent onboarding process for organizations that haven't used Workspace before. A bad agent can delay the process by weeks.
  • Google needs to work on consistent naming and branding for things. Workspace/G Suite/Apps, Hangouts/Chat/Talk/Meet/Voice and various permutations have made the past 5 years of Google products a chore to keep straight.
  • While the constant updates and feature updates are nice, they can mean an interface that changes regularly, and occasionally good features that are lost.
If you're eligible for Education or Nonprofit, absolutely give it a try. It's free, and it provides so many essential services. For businesses, I haven't found anything that has all the features of Workspace for the price. If you have a personal Gmail account and want the same for your business with management tools, then Google Workspace is absolutely the way to go.
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